Return and Refund Policy

Last Updated: 15/11/2023

1. Returns and Refunds

We want you to be completely satisfied with your purchase from www.ishophubkw.com. If for any reason you are not, we offer a hassle-free return and refund policy within 10 days from the date of delivery.

2. Eligibility

2.1 To be eligible for a return and refund, the following conditions must be met:

The item must be unused, in the same condition as received, and in its original packaging.
The return request must be initiated within 10 days from the date of delivery.

3. Initiating a Return

3.1 To initiate a return, please follow these steps:

Please contact our customer service at info@ishophubkw.com to initiate the return process.

4. Inspection and Processing

4.1 Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 2.

4.2 If the return is approved, we will process the refund to the original payment method within [X] business days.

5. Refund Timeline

5.1 The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

6. Exclusions

6.1 The following items are not eligible for return:

Personalized or customized items.
Items marked as non-returnable on the product page.

7. Damaged or Defective Items

7.1 If you receive a damaged or defective item, please contact us immediately at info@ishophubkw.com. We will arrange for a replacement or offer a full refund.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at info@ishophubkw.com.